Czech general insurer Kooperativa has adopted Resistant AI’s Document Forensics solution as part of its strategy to tackle fraudulent insurance claims.
The technology will be used to streamline and enhance the verification of documents submitted as part of Kooperativa’s insurance claims process. Previously, claims checks relied on the manual verification of documents – a process that was lengthy, costly, and left room for human error.
The adoption of the Document Forensics solution is part of a wider effort by Kooperativa to digitise its processes, with the aim of improving security and reducing the number of fraudulent claims.
Kooperativa offers a range of insurance products, including travel insurance.
Combatting the rise of fraudulent claims
In 2023, Kooperativa investigated over 1,000 suspicious insurance events, and substantiated 450 cases of fraud with a protected value in excess of 137 million koruna (US$5.86 million). This represented a year-on-year growth in protected value of over 30% – up from 107 million koruna.
“We are taking a progressive approach to the adoption of artificial intelligence (AI) tools to improve the speed and accuracy of document verification, as well as pinpointing attempted fraud before it can take place,” said Ondřej Poul, Director of Claim Division at Kooperativa.
Martin Rehak, CEO of Resistant AI, added: “As the prevalence of document forgeries increases across the whole financial industry, insurance is particularly susceptible to sophisticated fraud techniques. In an era where fraudulent activities often surpass human detection capabilities, the deployment of AI represents the most effective strategy for identifying and combating such deceptions.”
Allianz UK announced its own digital fraud identification tool, called ‘Incognito’, in December 2023. At the time of the announcement, the company claimed to have saved £1.7 million using the solution.