Charles Taylor Assistance wins digital excellence award

Charles Taylor Assistance has won the Completely Digital: Digital Excellence Award in the LV= GI Claims Partner Awards.

LV= commented: “This award is designed to recognise a great example of a digital or data solution from a supplier partner that has delivered tangible benefits to the way in which we work.”

Charles Taylor Assistance became the first to develop straight-through digital claims processing for LV= travel insurance customers.

This optimises customer service and choice by enabling a significant proportion of LV= simple medical claims registered online, such as retrospective GP visits, to be automated from end to end.

Morgan Simpson, Head of Client Relationships at Charles Taylor Assistance, said: “Our digital developments have made us trailblazers in the travel claims sector, and we’re delighted to receive this prestigious award. Today, within just five minutes of registering a claim online, LV= customers receive either an immediate automated payment, automated repudiation, or automated request for more information.

“Our digital solution also processes customer information through our automated fraud detection engines, and enables us to capture, analyse and share real time and reported claims data to constantly refine claims journeys.”