The feature was developed in partnership with travel insurer battleface, and gives members a guaranteed sum of €100 in the event of flight disruption, cancellations within a week of departure, flight diversions, or delays of over three hours.
The insurance is accessible via the AirHelp Plus dashboard, and passengers must log their booked flights there prior to travelling to be covered. Travellers who claim the compensation are still able to claim full compensation from the airline.
The coverage complements AirHelp Plus’s other services – available as a subscription – including access to the company’s air passenger rights expertise, as well as live support for flight queries.
AirHelp Plus comes in two packages – under the basic Essential plan, customers will be covered for the first three trips they register; for the Complete package, all trips will be covered.
“So far this year, more than 750,000 UK passengers have been entitled to compensation due to flight delays and disruptions leaving UK airports,” said Tomasz Pawliszyn, CEO of AirHelp. “However, 85 per cent of air passengers globally do not know their rights, meaning many passengers will not make a claim. This is often due to the time and effort required throughout the claims process.”
He added that ‘the aim of combining our AirPayout Insurance with AirHelp Plus … is to provide a faster, simpler solution for passengers to claim back some of the money they are entitled to’.
battleface’s Discovery travel plan for US residents was recently added to online marketplace VisitorsCoverage.