ITIJ Assistance and Repatriation Review Cover April 2023

In our latest Assistance & Repatriation Review, we explore the considerations of repatriating mortal remains; how concierge services help assistance firms give clients the best possible experience; and how assistance and repatriation companies rebuild their networks after major crises.

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In this issue

Transporting the dead

Repatriating mortal remains in times of pandemic and war is difficult. Alysia Cameron-Davies investigates

Rebuilding networks after a crisis

Crises can disrupt provider networks, necessitating reconstruction. Lauren Haigh gains insights into the rebuilding process

Concierge services for travel and medical assistance: the VIP experience

Concierge services are becoming popular with consumers. Lauren Haigh explores this trend

CASE STUDY: Providing medical support on the high seas

New Frontier Group describes how they provided medical assistance to a 45-year-old sea captain as he sailed home to the Netherlands with his ship.

CASE STUDY: Caring for a newborn with a cardiac condition

Logimedex shares how their Case Management team secured a prompt transfer and treatment for a young patient with a life-threatening condition.

CASE STUDY: Transporting bodies from Croatia to Poland

Tomislav Princivali, Organisation Manager of Funeral Hrvojka - Princivali Repatriation Assistance in Croatia, describes how his company repatriated the bodies of nine Polish citizens following a large road crash.

CASE STUDY: Returned home from Tanzania to Canada

AMREF Flying Doctors describe the treatment and repatriation of an elderly Canadian couple who had gone on safari in Tanzania.

CASE STUDY: Repatriating a multiple trauma patient

Dr Marjan Basmenji shares marm assistance’s experience in case management and repatriation of a critical patient suffering from multiple trauma, from Kayseri, Turkey, to Barcelona, Spain.