A critical repatriation from Saudi Arabia to Canada

UTA Assistance helped secure the safety of a patient when he was struck down with meningitis

On 22 June 2023, UTA Assistance was tasked with a critical scenario in Riyadh, Saudi Arabia. A Canadian citizen, diagnosed with meningitis, urgently required repatriation to Calgary, Canada.

Facing this time-sensitive
challenge, our dedicated
team swiftly devised a
comprehensive plan

Facing this time-sensitive challenge, our dedicated team swiftly devised a comprehensive plan. We expedited the acquisition of a crucial medical report, meticulously organised repatriation through scheduled flights, and ensured a doctor accompanied the patient throughout the journey. Swift action was taken to secure air tickets, and a ground ambulance facilitated a seamless transition to Riyadh Airport.

Prioritising the patient’s wellbeing, we strategically arranged a layover in London.

Result The flawless execution of this repatriation mission stands testament to UTA Assistance’s unwavering commitment to seamless service in the global travel and health insurance industry. This case not only underscores our dedication to prompt and effective solutions, but also highlights our ability to navigate complex medical scenarios with precision and care.

Swift action was taken
to secure air tickets,
and a ground ambulance
facilitated a seamless
transition to Riyadh Airport

The flawless execution of
this repatriation mission
stands testament to UTA
Assistance’s unwavering
commitment to seamless
service in the global
travel and health
insurance industry

Established over 35 years ago, UTA Assistance began its journey in Jordan with Europ Assistance. Our commitment to excellence has helped us to build a robust medical network in the Middle East, particularly in the United Arab Emirates and Saudi Arabia, but also extending to Afghanistan and other challenging destinations. We take pride in managing our operations inhouse, without outsourcing ground handling. This ensures that we maintain the highest standards of service and responsiveness. Our team of dedicated professionals is strategically located in all destinations, allowing us to provide timely support and personalised solutions tailored to our clients’ needs. We continue to expand our network across Saudi Arabia, a country known for its rich culture, economic opportunities, and strategic significance in the region. UTA Assistance is dedicated to making a positive impact everywhere we operate, ensuring our clients receive unparalleled service wherever they are.