CASE STUDY: Returning a family home over Christmas

In a twist of fate on Christmas Eve, a Redpoint client found themselves in need of a holiday miracle. Suffering from burns on both feet during a family escapade in enchanting Vietnam, the client’s misadventure began after cycling off-track and stepping on the smouldering ashes from a recent fire. Ready to return to Portland, the client, his wife, and daughter sought the aid of our intrepid assistance team.

The client visited a local medical facility for treatment, where our diligent team collected his medical records and obtained the necessary ‘fit to fly’ documentation. With all hands on deck, the Redpoint assistance team crafted a seamless transportation plan to whisk the family back to Portland, Oregon, with comfort and safety as top priorities. Displaying their resourcefulness, the family adjusted their travel plans, making it as far as Seattle, Washington. Redpoint then stepped in, upgrading the client and his wife to first class and organising special assistance for their flight. But the journey wasn’t over yet! The elusive flight from Seattle to Portland presented a challenge for our team.

Redpoint covered an overnight stay in Seattle and secured a commercial flight back to Portland. The family’s journey came full circle, as they returned home from Vietnam just three days after contacting Redpoint. Our devoted team stands ready 24/7, holidays or not, to answer the call for help. The client has since filed a claim for trip interruption and medical expenses, confident that Redpoint will continue to provide exceptional support.