Always there, Rx Care

Global prescription management faces unique challenges in patient care. At New Frontier Group, we see three key areas that are negatively impacting global patient care and outcomes:

1. Unclear responsibilities

The responsibility for patient follow-up and medication care plan adherence often becomes ambiguous in travel medical scenarios. This results in gaps in care, with providers assuming others are managing aspects of patient care that can be overlooked.

2. Medication variability

Standards and access to specific medications vary significantly between countries. This disparity can create challenges in maintaining consistent treatment regimens for patients moving across borders.

3. Safety concerns

The lack of a complete patient medical history, combined with communication gaps raises significant patient safety concerns, particularly in medication management. Patients may be at risk of receiving conflicting prescriptions or experiencing adverse drug interactions due to incomplete information.

Integrated solutions in global pharmacy programmes

New Frontier Group addresses these challenges by fully integrating pharmacy care management. Aspects we focus on when managing global patient Rx (doctors’ prescriptions) include:

1. Proactive Rx care management

Proactive outreach is an important part of ensuring prescription safety, access, and adherence. The New Frontier Group’s CMO (Chief Medical Officer) and nurses coordinate the medication requirements with the patient and the provider prior to discharge from treatment to grant the access to our specialty teams and assure the patient that we are there to identify any concern prior to them returning to their home country. By engaging early in a patient's care journey, we can identify and support patients who might otherwise fall through the cracks of a fragmented system as they change locations of care. Our Rx care management is fully integrated with medical care management.

Standards and access
to specific medications
vary significantly
between countries

2. Comprehensive medication oversight

Once we secure the initial Rx needs with a patient, we don’t stop there. We stay with patients through their travels and make sure they have a smooth transition. By providing ongoing oversight, our CMO and nurse management teams can more easily spot potential issues such as duplicate or conflicting medications and make sure patients are educated and understand their medication.

3. Enhanced patient support

Our CMO and nurses have frequent touchpoints with patients, providing them with a consistent point of contact throughout their global healthcare journey. Having a medical issue can be a very frightening time for a patient who is outside of their home country, so it is important for them to have a point of contact who is readily available to answer questions and guide them through the ongoing medication they need to take.

Understanding dosages and what medications are meant to do for them is such a critical part of a patient’s care that it should have dedicated focus and support.

The benefits we see emerging when our CMO and nurse care managers are intimately involved in medication adherence include:

- Reduced hospital readmissions

- Improved care outcomes

- Enhanced medication safety

- Improved patient satisfaction and understanding

- Increased medication adherence

Summary

The NFG global pharmacy programme with dedicated care management teams are focused on addressing the challenge of ensuring patients receive consistent, safe, and effective medication treatment regardless of their location