This issue we consider best practice in training and HR when it comes to assistance company staff; we look at new digital Insurtech solutions designed to help meet customer expectations; we ask assistance companies how they view accreditation; and look at the challenges underwriters face when producing products which include medical conditions.

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In this issue

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Training assistance company staff: best practice in training and HR

Robust employee training is an essential part of onboarding and retaining staff members. Chloe Fox speaks to assistance experts about how they approach training to maximise their team’s potential

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Hospital accreditation through the lens of assistance companies

Assistance experts discuss with Alysia Cameron-Davies the importance of accreditation and its role in selecting facilities for their networks

The perfect match: insurtech and the insured experience

Customer satisfaction and technological innovation are paramount for insurtech companies. Industry experts share with Lauren Haigh the novel digital solutions designed to meet insureds’ expectations

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Risky business: underwriting medical conditions

Travel insurance underwriters face multiple challenges when developing products that include cover for medical conditions. Stefan Mohamed looks at some of the headaches they face – and potential solutions

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Industry Voice: Pre-existing medical conditions are no barrier to travel

Peter Norman, Head of Partnerships at OneBefore, tells us about the problems and dilemmas policyholders face when applying for travel insurance

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Industry Voice: Debunking common myths in the US travel insurance market

The US Travel Insurance Association (USTIA) shares with us the five most common misconceptions of the travel insurance market in America

Penfield: new look, same great service

Faz Subhani, Head of International Business at Penfield, talks to ITIJ about acquisitions, cost containment, and their fresh new company branding

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Interview: Dr Abdul Aziz Aadam, Medical Director at Northwestern Medicine

Dr Abdul Aziz Aadam, Medical Director at Northwestern Medicine, discusses Northwestern’s International Health programme and cultivating personalised care for international patients