In this issue:

The recovery of business travel and need for enhanced travel risk management protocols, how software and technology is changing what insurers can analyse about their clients’ movements, and improving the relationship between assistance companies and hospitals through better communication.

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In this issue

Back to business (travel) as usual?

Despite lurking fears of new Covid variants, and the knock-on effect of Russia's war on Ukraine, business travel appears to be in recovery. That recovery may be slow, though. While…

The programs and interfaces making a difference to insurers’ operations

The latest software developments are playing an important role in meeting the various requirements of insurers, healthcare providers and patients

Hospitals and assistance - working together

Tatum Anderson details how assistance companies and hospitals are working together in different ways in a post-Covid world

Cybersecurity for business travellers

Greg McAleer from Global Guardian explains why, as business travellers hit the road again, minimising cyber risk is critical

Quality, communication and prompt payment

lga Assistance discusses the nuances of cost containment in the UAE, and how its approach is guided by local regulation and in-depth understanding of customer needs and cultural variations

Interview: Noam Shapira, Co-Founder and President of Pattern Insurance

Noam Shapira, Co-Founder and President of Pattern Insurance, spoke to Mandy Langfield about his plans for ongoing disruption to the insurance sector

Innovation is the word of the day

Chris Price, Global Head of Travel for SiriusPoint, spoke to Mandy Langfield about the future of the industry, from investment in technology, to climate change concerns and the importance of…

Interview: Volker Lemke, FAI

ITIJ spoke with FAI’s Volker Lemke about lessons learned during the pandemic, and a return to ‘business as usual’ – at least to some degree – for air ambulances