In the April 2021 issue of the Assistance & Repatriation Review:

The long-term impact of Covid-19 on the global assistance industry. A look at some of the ways the pandemic has changed the industry forever - and for the better.
The ever-evolving use of technology by assistance providers to track travellers and keep them safe.
Plus: out of the ordinary repatriations, case studies, an interview with AP Companies, and news from FIAT-IFTA on the impact of Covid on the funeral repatriation industry.

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In this issue

The invaluable role of tech and communications in traveller assistance

Whether it be communicating a destination-specific safety risk, or alerting a member about additional policy benefits of which they were unaware, technology that allows assistance providers to maintain contact with…

Case Study: Navigating regulatory hurdles during a funeral repatriation

Albin International Repatriation reports on overcoming the difficulties that local customs and regulations can present in this case of a funeral repatriation from Iraq to Macedonia

Case study: Covid-related travel restrictions make for a difficult funeral repatriation

Homeland International describes a particularly tricky case of funeral repatriation from Angola to Egypt, where low flight availability due to Covid travel restrictions had to be carefully manoeuvred to lay…

Interview: AP Companies on the challenges of Covid and hopes for the future of travel

ITIJ spoke to Natalya Butakova, Business Development Director at AP Companies, about how the medical assistance company adapted to the challenges of the past year, and how its operations are…

PLANES, TRAINS AND AUTOMOBILES: more than just your average repatriation

Clara Bullock spoke to assistance providers to uncover how Covid-19 has affected their repatriation transportation methods, some of their more ‘out of the ordinary’ repatriations, and how they deal with…

Covid-19: logistical challenges for funeral directors

Emerson De Luca, International Secretary at FIAT-IFTA, a global organisation representing funeral directors from around the world, as well as unions/associations of funeral directors, tells ITIJ about the myriad challenges…

The changing face of the global assistance industry

While Covid still presents many challenges to assistance services, providers have adapted and diversified to meet new customer demands and expectations. Sarah Watson looks at how Covid is continuing to…