In the January 2021 issue of ITIJ:

- News Analysis – an assessment of the adaptability of the travel insurance industry through 2020, and how it is working to strengthen its offering beyond the pandemic
- Customer retention: How insurers are working to build loyalty – amidst Covid and beyond
- Industry Voice: Mark Kopec on female leadership in the travel insurance marketplace
- Plus, Brexit and the end of the EHIC; vaccine rollouts; traveller confidence trends; and class action lawsuits for Europe

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In this issue

ITIJ January issue out now!

How the travel insurance industry is faring as we head into 2021; ensuring customer retention; and female leadership in the travel insurance arena

News Analysis: Covid and the travel insurance industry

Robyn Bainbridge looks back over 2020 – from the evolution of Covid-19 cover, travel insurance lawsuits, and fraud prevention strategies, industry leaders detail how, over the course of 12 tumultuous…

A word on female leadership in travel insurance

Mark Kopec, Head of International Business at Australian health insurer HCF, reflects on how senior leadership in travel insurance is diversifying, and why this much-needed change is great news for…

The implications of Brexit on travel insurance and international medical assistance

With the European Health Insurance Card (EHIC) in the process of being wiped from existence for UK travellers, as per the Brexit Withdrawal Agreement, what does this mean for international…

Customer retention - how to ensure loyalty

Now more than ever, maintaining customer loyalty and attracting new customers is fundamental for travel insurers. Clara Bullock takes a closer look the range of methods travel insurers are implementing…