Issue 233 | June 2020

ITIJ 233 Cover

In this issue of ITIJ, we focus on the effects of Covid-19 on the global assistance industry, looking at how assistance providers have adapted to lockdown restrictions and how they are navigating these challenging times. We also take an in-depth look at how the travel insurance industry in Canada has been impacted by the coronavirus and where it sees the seeds of recovery lying. Plus, we talk to Verisk about bridging the customer experience gap, we round-up the latest news around the easing of travel restrictions, and we look at how the pandemic has fundamentally changed consumers’ view of insurance.