Company Profile: New Frontier Group

New Frontier Group is an independently owned and operated U.S. based International Company, celebrating more than 25 years in business. Four-time finalist and three-time winner of the ITIJ Best International Cost Containment and Claims Management Provider Award in the last four years. New Frontier Group is widely regarded as operating at the cutting edge of data driven cost containment, claims management and assistance solutions and is the fastest growing provider in the sector today. 

Key Facts

Head office in Foothill Ranch California where the 24/7/365 Medical Emergency Assistance (MEA) Center is located.

Office in Fort Lauderdale, Florida and London, UK and employees working in various U.S. cities. 

Employees: NFG believes in diversity and has a multi-cultural work force. Their employees are experienced and come from many different nations and speak several different languages. The common denominator is their passion for people, excellent service, innovation and constantly working towards optimal solutions. 

Markets: NFG is unrivaled for their range of solutions in international healthcare management and unbeatable in the hallmark superior customer service. NFG serves as the front-line outsourcing partner and advocate for clients handling healthcare portfolios. They operate in several markets both domestic and internationally.  

Industry Insights

We spoke to Jerry Gonzales, Director Systems Development at New Frontier Group, on how NFG continuously focuses on developing their technology offerings, their proprietary operating system Onyx™, optimal solutions and their strategic approach to benefit their clients and partners.

Technology as our key driver 
"Over the last 4 years at New Frontier Group we have undertaken a strategic decision to focus on technology as our driver to innovate new industry solutions, streamline internal processes and integrate disparate systems to deliver exciting new efficiencies. We continue to grow our proprietary system, Onyx™, as the backbone to our daily operations. This backbone lists as one of its many features the ability to communicate bi-directionally via many diverse technical and data formats with, not only, some of the largest U.S. networks, but our extensive client base as well. Our latest technological offering, Onyx™ Online, has proven to be a highly utilized front-end tool. We’ve taken data from Onyx™ and put the most insightful information at the fingertips of our clients. In addition, we have embedded the ability for our clients to interact directly with our staff and to adjudicate their own network claims back to the carriers, 24/7.  The cost efficiencies and growth we’ve seen thus far provide us with confidence that we are irrefutably headed in the right direction."

Innovation 
"Our latest innovation that continues to grow is Onyx™ Online. This web-based solution now allows an end-user to pull reports directly out of our proprietary system’s database, submit verification of benefits and adjudicate network claims at the line level. 
We are always thinking availability and security in all of our technical offerings. We have 24/7 availability, we implemented best industry practices for backing up data, we are HIPAA and GDPR compliant and we are constantly looking for new integration opportunities to expand the suite of flexible solutions."

The Future 
"Our integration suite is going to revolutionize how cost containment companies work with the largest U.S. networks. Our proven model of accuracy, efficiency and timeliness will continue to set the standard for how we do business."

Innovation changes everything

At NFG we are innovators and disruptors. We are a solution-oriented organization with multiple customizable service offerings. We listen to our clients, share ideas, and bring solutions forward. We have always focused on being able to pivot, think forward and work towards unique solutions and development. We never sit still. After Covid-19: We are fully aware that NFGtelecare is a permanent “must have” service solution. The fact that patients can be treated from a safe environment, anytime anywhere is crucial to this world moving forward. These consultations are time and cost effective for all parties. Different varieties of telehealth services are available including specialty consultations and second medical opinion. Our pharmacy concierge program can provide medication right to the door of the patient without any concern. We have been able to assist clients with patients stranded in the U.S. during the lockdown with medication needs, and we have also been able to repatriate patients back to their home country despite nearly impossible travel restrictions.

Over the last couple of months and during this pandemic, we have developed new ways to interact, realized new introductions to many segments of the business and launched new initiatives. We have certainly learned that we are much stronger as a business and as a team! We are prepared and ready to embrace the new tomorrow.

All this while staying true to our core message - innovation changes everything. Think. Reach. Be Global.

To find out more about New Frontier Group, visit newfrontiergroup.com