A dream vacation in the US took a nightmarish turn for a traveller when a fall led to a severe pelvic fracture. The situation was dire, requiring immediate medical intervention and a well-coordinated response. The initial hospital costs skyrocketed, adding financial stress to an already traumatic experience. NGS’s approach to this complex case was holistic, focusing on both medical and financial aspects:
• Local team activation: Our operations team immediately activated a local US team for cost containment, hospital liaison, and retrieval of medical reports and treatment plans
• Cost containment: Within a day, the costs had escalated to over $21,800. However, our team’s effective strategies ultimately reduced the final hospital bill by 17 per cent
• Timely medical intervention: Complex surgery was successfully completed eight days after admission, ensuring quality care
• Travel logistics: NGS organised return flights and transportation to and from airports, providing a stressfree journey back home.
Challenges Encountered: Balancing Medical and Financial Needs
• Rapidly rising costs: One of the most significant challenges was the rapidly escalating hospital costs, which initially reached an estimated $121,600
• Complex medical needs: The severity of the injury required complex surgery, adding another layer of complexity to the case
• Multiple stakeholders: Balancing the needs and expectations of the patient, medical facilities, and insurers was a logistical challenge.
Result: A successful mission
The case was a shining example of NGS’s commitment to comprehensive care, demonstrating:
• Effective cost management: Our cost containment strategies reduced the financial burden, pleasing both the patient and the insurers
• Quality medical care: The patient received timely and effective medical intervention, including a successful surgery and subsequent discharge
• Seamless coordination: From hospital liaison to travel arrangements, every aspect was handled with seamless efficiency, ensuring a smooth and stress-free experience for the patient.
At NGS, we pride ourselves on our ability to navigate complex situations with agility and compassion – always prioritising the wellbeing of those we serve. This case serves as a testament to our multifaceted approach to medical emergencies, showcasing our commitment to providing both quality care and financial prudence.